Located along one of Haiphong's major thoroughfare, this fairly new hotel has all amenities expected from a 4-star establishment. The rooms are well equipped, but the beds were too hard for my taste. The building has a poor sound-proofing which may be annoying if you have noisy neighbours, but also the street noise can be perceived.
The breakfast buffet is large offering anything for eastern or western taste. This hotel is located in the one of the main streets heavy traffic a modest walking distance to a nice shopping mall. Our company booked 5 days for a business visit, and as mentioned in previous reviews, the price is higher for foreigners I guess this is typical in this part of Vietnam. The linen was spoil and with holes. No safety deposit box. Food was ok The Spa is not what you are expecting to see in an alleged 4 star hotel This hotel needs desperate help to improve its image and services urgently!!!
I was here with my girlfriend for one day only. Restaurant is excellent. Rooms are clean with all amenities. English speaking staff. But slightly costly at USD for deluxe rooms. I don't think I will come back to this hotel after my short stay here. My room was on the 9th floor and there was no wifi signal though I asked the staff to check. When I first openned the bath room, I was almost fainted because of the bad drain smell. There was no hook or shelf in the bathroom to hang towel or clothes.
The air conditioner apparently was not considered during the design phase, thats why the bathroom was decorated in addition with aircon water pipe. I was so disappointed to look for electric sockets for my phone charge and my laptop in the room. The solution was to unplug one of the table lamps for it. The lobby was full of heavy hard wooden furnitures, which don't make you feel comfortable. The staff talk and gossipped in a loud volume, and many of them tucked pants, which did not look proffesional at all.
In general, I think this Seastars hotel is not qualified for its 4 stars rate, and the its owners never put themselves in the shoes of guests staying in a hotel and what they need. It has everything, but it doesn't really help to make the stay comfortable.
