Find answers to your questions below, or call us at , and press Option 5. It is similar to Uber and Lyft in that it is a curb-to-curb service, but it is operated by transit.
Microtransit is more flexible than rigid fixed routes and paratransit and uses smaller, more nimble vehicles. To use MOD services you will need to create an account either through the MOD mobile app online or on a smartphone, or by calling customer service at and selecting option 5.
Your phone number will service as your unique identifier; because of this only one MOD account is allowed per phone number. A shared ride service means that you may be grouped with other travelers headed in the same direction, within the same timeframe. Depending on the time of day and number of travelers, your MOD vehicle may make a few stops along the way to pick up or drop off fellow passengers.
MOD can save you time by connecting you to a fixed route without the need to go to Quincy Street Station. Just enter a specific bus stop location within the MOD service zone as your pick up or drop off location.
For more information, call customer service at and select option 5. What if I want to choose a pickup or drop off location outside of the zone, but my other location is within the zone? Reservation and Request Information. Recurring rides can be set up by contacting customer service at , option 5. Please inform the scheduler if recurring rides are only needed for a specific window of time ex: just for the next 6 months.
