The man who answered the phone was not only rude, barked the amount charged in my ear and then cut me off before I could make a booking. I have been trying to phone the hotel 6x since then to speak to the manager, but the phone has been taken off the hook as it does not give a busy tone Cleary there is much better guest houses in Bloemfontein for R per night!
Dear BlommetjieBlommetjie, Thank you for taking the time to inform us of your recent experience whilst attempting to make contact with our hotel in Bloemfontein.
We would like to apologise for the inconvenience that was caused as this is not in line with our normal level of service. This has been addressed at the hotel and the correct procedures re-emphasized. We hope that you will afford us the opportunity to positively influence your impression of us in the future. Yours sincerely, Sun1 Hotels Management. Despite the change in name from Hotel F1 to Sun 1, and the concomitant revamp of rooms, this Hotel chain finds it difficult to shed its bad reputation.
The hotel is still frequented by businessmen who use the rooms for a quickie with street prostitutes or secret lovers. However, the rooms are just what you need: Modern, comfortable bedding, TV, Aircon, and private toilet and shower.
It is centrally located opposite the Univeristy of the Free State. Excellent location if you attend a conference at UOFS. Rooms are sound proof. Take note: Geysers are small. One person cannot shower shortly after the other and expect hot water. Expect a min wait for the system to heat water. Dear Mario Thank you for your review, we appreciate all customer feedback. May we inform you that the elements of our large boilers failed at the time of your visit and were immediately replaced.
