Dear Yelena, The management of Premier Palace Hotel Kharkiv restaurant expresses its respect and thanks you for being our guest.
First of all we would like to express our appreciation for taking your time to provide us with such candid feedback. We do hope that in general your stay was enjoyable, however, we are sincerely sorry that your visit to the Sky Lounge did not met your expectations and the situation that appeared at the restaurant that made you feel uncomfortable.
Sky Lounge is considered to be one of the best restaurants of our city, and that is why sometimes all tables are indeed booked, especially on weekend, holidays and karaoke parties, that take place every Thursday.
Nevertheless, please accept apologizes from the Sky Lounge Management that the service that you received was not typical for our high standards. Your comments are essential to educating our staff about good and bad service. Based on this situation we have prepared and will conduct additional trainings for our staff to pay more attention to our guests. It is very important for us to improve the service in order to make all our guests feel comfortable and be aware that at Premier Palace Hotel Kharkiv all guests receive the best service in the city.
Please do hesitate to contact us if you want to discuss this issue personally. Sky Lounge Manager, Marina Gorbacheva, will gladly receive more information about your visit and will do her best to assist you regarding any questions at Sky Lounge restaurant.
