Hi guys! Me and my few girlfriends decided to come to Zhengzhou for sightseeing and travelling purposes. As Ramada is Wyndham rewards and the only hotel in this city that recognises the program, choice was obvious - upon booking, all the amenities were negotiated and approved between us - pool, massage and spa in the hotel, as well as room rates and size was accepted by everyone.
As we arrived in the evening, excited to get into pool and relax and finally start the vacation, sadly found out that pool is not working. One of the friends had decided to go for massage first, turned out that "all rooms are taken and no free spot but you can call a messuse to come to your room" Which we did to discover the girl on high heels and a skirt uniform She was as surprised to see us at the door.
With slow "aimo dian le ma? We've been told that female sauna is turned off and 5 minutes later - that its broken We've been told that female sauna is turned off and 5 minutes later - that its broken. However when we called from the room earlier everything seemed to be working.
Disappointed that so far we could not get anything what was promised on the website we went to "gym" which was 5 square meters room with trade mill and spinning bike.
I guess at least something worked in the hotel, so we took opportunity to work out. Obviously upset for overpaying for all this non-exsistent amenities, it has been decided that we need to speak to manager. Manager however didnt help the situation, no explanation was given regarding shady massage or spa, and nothing about the fact that website does not indicate about pool problems. As it turned out pictures from website about executive suits are lies as well.
