I have stayed here many times over the last 5 years and as far as Chinese hotels go it is pretty good. Its not 5 star more like 4. There are not many options at all in Shantou, and for me the Meritus is on the other side of town from where my meetings are. The rooms are getting a bit tired and beds are hard, as virtually all Chinese hotels are.
The staff are pleasant and communication is OK, but i have got used to it. The chiu chow restaurant is pretty good and the western restaurant downstairs is OK as well. The swimming pool is very good, except you have to wear the silly swimming cap thingy This hotel is an absolute disappointment, definitely no 5 star level.
Old, smelly rooms with dirty carpets, almost no English speaking staff, loud karaoke singing well after midnight, several phone calls by prostitutes. Breakfast not included. Was impressed by the huge and elegant lobby. Non-smoking room was really free of cigarette odor. Room was well appointed, clean, quiet and very comfortable.
Bottled water provided in the room was expensive so better buy elsewhere. There was daily charge for Internet connection. I was disappointed that there was no wifi which should be standard facility these days. TV really small. A very pleasant surprise was FREE international calls if your room key envelope is red, but better confirm with hotel before use.
We had foot massage there at very reasonable price and service. The hotel is in a developing area of Shantou so there are restaurants and new establishments nearby.
