The room was full of dirt everywhere. The towels and bed sheets were full of spots. When we arrived, it was clearly not changed from previous clients smell of swet on pillows, towels not dry and with spots e. Of blood We've asked several times to the attendant to change it. Then it was finally replaced By other dirty towels! The room itself was not clean at all, especially the bathroom which was a nightmare. Spurs of moisture, ventilation of toilets not working, mirror full of dirt, basin was clogged during the whole stay.
The air conditioning was extremely noisy, hard to fine tune, and stopped several times to restart only some time later. The fridge was not clean, especially the freezer part which was simply too dirt to use. The small sofa as broken and unusable. The lamps were full of dirt. Initally White, it is at least half yellow now! The balcony was very tiny, without any seat nor table, and the ventilator of the air conditionning already taking a lot of space.
The underground garage is very tiny and has max parking slots for room-hotel! The door of the room lets enter all the noise of the corridor. The entrance is not safe at all, no room key required to use the elevator. Haven't seen an armed night guard, which in this area is a must to guarantee the security of guests. The terrace is huge and pretty nice, but Just near the main road Santos Dumont. As well as the swimming pool.
By the way, on paper the half-olympic swimming pool, whirlpool and children's pool sounds good, but in reality it is not that nice. It's pretty small, as well as dirty. Overall, the staff is friendly, but not really quick. The breakfast buffet is not that big and has almost always the same things to eat. There is no possibity to have fresh espresso instead of the bad coffee from the pot. Room service is pretty fast, but food is nothing exceptional, as well as in the restaurant.
The WiFi is absolutely unusable. I had to work, it was a real nightmare. Even with mobile phone, the connection was interrupted all the time every minutes. The wired network line in the room was not working at all. The electical plugs in the rooms are old ones, which do not work with adapters for 3-pin plugs. I had to go to the restaurant to recharge my laptop! The location is very good, near bars, restaurants and the beach in front definitely not the best part of the beach , but be cautious, the streets behind the hotel are quite dangerous, with prostitutes and homeless people.
